Guest Support Specialist

Position Type: Remote (Independent Contractor)

Schedule: 8 am to 5 pm Pacific

Rate: $7/hr

Benefits: PTO

Job Overview:

We are looking for a highly organized and customer-focused Guest Experience Specialist to support the day-to-day operations of our short-term rental properties. This role is responsible for delivering an exceptional guest experience, coordinating property operations, and ensuring all guest communications are handled promptly and professionally.

Key Responsibilities

• Manage guest communication, respond to inquiries, assist with property access, and ensure completion of pre-arrival requirements.
• Coordinate cleaning schedules, verify property readiness, and manage inventory and supply replenishment.
• Oversee maintenance requests, property inspections, and monitoring of operational equipment such as locks and cameras.
• Review guest activity and property compliance, including guest reviews and house rule adherence.
• Process resolution claims, vendor payments, and administrative/data entry tasks.
• Deliver exceptional customer service while maintaining prompt response times and a positive guest experience.

Ideal Candidate Profile

• Previous experience in guest services, hospitality, Airbnb/short-term rentals, customer support, hotel operations, or property management.
• Experience handling customer inquiries through email, chat, and messaging platforms.
• Familiarity with property management systems, booking platforms, and task management tools.
• Strong command of English and grammar
• Self-motivated and comfortable working independently with minimal supervision
• Thrives in a fast-paced, dynamic environment
• Excellent multitasking and organizational skills